Your order is packed discreetly using appropriate insulated materials. Our packaging material is purchased in the USA and ensures the correct temperature range is maintained during transportation. It is shipped by tracked delivery.

We aim to approve and dispatch your order within 24 hours of placing the order. This does not include weekends or bank holidays. To comply with cold-chain requirement, orders are shipped Monday to Thursday in order to reach you within 24-48 hours. For example, if you place an order on Thursday 12pm, it may be dispatched on Monday the following week and delivered to you on Tuesday.

Please note that although we aim to dispatch orders as quickly as possible, we do not offer a guaranteed ‘next-day’ service. Due to the nature of the prescribing process involved, some orders can take several days to be approved. If you urgently require the medication please contact us by email.

Orders will have to be signed for, so please ensure someone is at your given shipping address to receive the order on the day of delivery. Aesthetic Limited Pharmacy will not be liable for any replacements due to missed deliveries. If your parcel is returned back to us due to repeated missed delivery attempts, we will not issue a replacement or refund.

If you would like your order shipped at a particular day then do let us know by email and we would be happy to dispatch it on another day.

Deliveries are to the USA only. Due to legal and logistical reasons, we do not ship medication outside the USA.

Update On Your Orders:

If you have not received your order within 2-3 working days of placing the order then please contact us immediately. Courier companies will not open investigations into missing or undelivered parcels after 14 days of placing orders. If your order has not been delivered to you and you have contacted us more than 14 days after placing the order then unfortunately we may not be able to investigate this further.